Superior Services, Simplified
From service and support to remote access and AI notifications, Control4 has a solution to enhance your life, give you peace of mind, and minimize issues with your system.
Control4 Connect
Connect is the required software service that unlocks features to enhance the functionality of your Control4 system and keep it improving over time as technology advances.
Get The Most From Your Control4 Experience
Control4 Connect makes it possible to enjoy a truly personalized smart living experience with convenient system access, usage insights, and must-have features. It allows access to the latest security updates, software improvement, and integrations – so the system installed today can improve as technology, and preferences, evolve.
A Truly Smart Experience
Enjoy access to essential smart living features like voice control, remote access, on-the-go visibility, system backups and personalized notifications.
Keeping You Connected
Receive mobile alerts from your system, view events, and interact with your system remotely with a robust app experience. Get visibility to your system’s activities every month with a Systems Insights Report to understand your system better. Learn more with system education which is accessible via the mobile app, your source to learn and troubleshoot, allowing you to become a more confident user.
Up-to-date and Reliable
Access the latest software, security, and feature updates that help your system stay secure and up to date while evolving over time. Maintaining the latest operating system allows you to connect to new devices as they're added to our library. We currently integrate with over 25,000 devices and are adding new ones every month.
What to Expect
†To use Apple Music, the following are required: A CORE Controller or Triad SA1, Control4 OS 3.4.2+, an active Connect plan or 4Sight subscription, and an Apple Music Subscription (customers have the option to create a new Apple Music account during the setup process). Apple, Apple Music, Apple Podcasts, and Apple Watch are registered trademarks of Apple, Inc.
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Control4 Assist
We offer two levels of manufacturer-backed remote support designed to complement the services provided by your independent Control4 professional integrator.
Control4 Assist
Assist provides manufacturer-backed remote support to keep your system running smoothly. Quickly access support from the Control4 mobile app — email, call, or request a callback with an easy tap.
- Expert support to resolve issues remotely and minimize downtime***
- Proactive system monitoring to help prevent disruptions before they happen
- Coordination with your integrator to ensure a seamless support experience
Control4 Assist Premium
For a concierge-level experience, anytime. Assist Premium offers enhanced support tailored to your unique needs. In addition to all the benefits of Assist, you’ll receive:
- 24/7/365 support for true peace of mind, no matter the time of day
- Personalized system education to learn how to use and get the most from your system
- Post-install personalization, programming, and new device connection to customize your system as your needs evolve
- Biannual check-ins to assess and optimize your setup
The Control4 Assist Team
The Control4 Assist Team is a highly trained group of full-time specialists — not outsourced contractors — who provide expert support for your smart living experience. Based across U.S. time zones and staffed 24/7/365, they bring deep expertise in automation, A/V, and networking, ensuring you receive knowledgeable, reliable support whenever you need it.
Find the right plan for you
**Support cases that are escalated to your independent professional integrator or require any onsite service may incur additional Partner fees. Includes, but not limited to, product replacements and cabling or physical connection issues. To exchange a product that is under warranty, please contact your independent professional integrator. The Control4 Assist Team can answer questions about hardware warranty policies regarding Control4 products. Warranties active for services are provided directly by your independent professional integrator.
***If onsite service is required (subject to separate fees), the Assist Team will pass all necessary details to your integrator to facilitate the next steps. †Programing may be limited to programing that can be performed by using the system’s “When >> Then” programing functionality as well as adding new products that can be reasonably added remotely. Security system updates are not included. 1Limited to remote assistance for plug-and-play devices that are compatible with Control4. No onsite service provided. See Terms & Conditions for details.
I have already made several calls to make slight programming adjustments or to ask how to make this feature work, etc. The professional contacts were articulate, knowledgeable, supportive, and available when I needed assistance. They also followed up to ensure all was still working per our discussion.
Karen A, Control4 User
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luma insights
Luma Insights provides 24/7 AI-powered surveillance analytics, cloud-based video playback, and automated detection-based notifications. What truly sets Insights apart is its ability to add new features while delivering advanced capabilities to new and existing surveillance systems.
Cloud Storage
Enjoy 7 days of cloud storage for surveillance triggered snapshots and video clips from your cameras and doorbell. Cloud-stored content is accessed remotely and can be filtered by date, camera and detection-type.
Media Playback and Sharing
Easily access playback for those saved snapshots and video clips from your Control4 Touchscreens and mobile App. Media can be pinned and shared with whoever you like, no app needed to receive.
Person Detection
Motion detection is common in surveillance and security systems, but often results in false positives triggered by things like wind-blown leaves or lights turning on. Instead of being alerted to every movement, person detection offers more intelligent notifications by focusing on people entering designated areas of interest.
Package Detection
Get real-time notifications for package deliveries, ensuring you're always aware when something important arrives at your door. Whether you're expecting a valuable delivery or just want to keep track of packages left on your doorstep, package detection ensures confidence in the security of your home.
Vehicle Detection
Rely on notifications for vehicles entering designated areas of interest, providing an extra layer of security for your property. Whether it's monitoring a driveway, parking lot, or private road, you'll know the moment a vehicle enters your space giving you true peace of mind around the clock.
Animal Detection
Animal detection informs you of any animal activity in personalized areas of interest through smart alerts. Whether it's the beloved family pet that escaped out the front door, rabbits in the garden again, or a bear taking a leisurely stroll through your yard, you'll be notified immediately.
Push Notifications
Surveillance-detected events will trigger an immediate push notification - complete with a snapshot - to your mobile device for review. If further investigation is warranted, tapping the notification will deep link you to the saved video clip of the event or directly to a live view of that camera.
with a Pro?
