Guidelines for troubleshooting

Composer Pro automatically sets room connections when you set up a system. These settings are default settings, and may not necessarily match your physical connection. Ensure that the room connections are set to match your specific system. If you move a device to another room, move it in the project tree also, and then identify it again to make sure it's connected properly. For more information, see: “Connecting rooms” “Testing device controls”

The Control and AV connections identify the physical connections to the system. When these are defined, the system is completely automated and programmable. However, if one of the connections is not correctly identified, it can cause the system not to run properly. Ensure that the control and AV connections match the physical configuration.

For more information, see: “Testing control and AV connections”.

If a device is not using a control connection to communicate to the Control4 controller, it uses a network connection: a type of connection that uses a network address such as TCP/IP (Ethernet), Zigbee, Zigbee Pro and Wi-Fi.

1. Ensure that the network connections viewable in the Connections view > Network tab all have a network address associated with the device. If not, identify the device again.

2. Ensure that the Control4 controller, such EA-3, has a network address. If the address is not appearing, identify the device again.

From the Tools menu, select Network Tools. This lets you see all of the Zigbee and IP network addresses on the network. It shows whether the device has an address, if it has an active connection to the network (status is online), and the Zigbee signal strength of each device.

For more information, see:

“Using the Network tab”

"Tools menu"

Connecting a Device to the Network

(see “Connecting devices”)

“Cannot identify the device to the network”

“Verifying the network connections”

From any of the Navigators, press Info > Director (for releases prior to 2.0) or More > Settings > Network (OS 2.0 or later) to ensure that you are connected to the Control4 controller’s network address. You can find out the Control4 controller’s network address from the Connections view > Network tab.

For more information, see ”Customizing Navigators.”

In Composer Pro, ensure that your music is available (added to the controller) and is scanned into the system.

1. Make sure the stored or broadcast media is added or scanned.

2. Check the Room Properties page to see if the media was added.

3. Ensure that Navigators were refreshed after scanning media.

4. If the controller reboots, re-scan the media.

For more information, see:

“Adding items to the project tree”

“Setting up media stored on a controller”

“Setting up media stored on a disc changer”

“Setting up media for television stations”

“Setting up media for radio stations”

“Using external storage devices”

“Configure an audio or AV switch”

“Creating a playlist”

“Editing media information”