Cannot identify the device to the network

This section provides troubleshooting instructions to identify a Control4 system device on the network.

If you cannot identify a device on the network, follow these steps until the problem is resolved:

  1. Make sure the Control4 controller is identified in Composer Pro. In the Connections > Network tab, see the line item for the Control4 controller. Is there a network address for the controller?
  1. (Controller only) In System Design, select the controller object to check the Zserver status. Is the Zserver running? If not, click Enable.
  1. If the controller is identified and Zserver is running, check whether any other devices identify. Do they?
  • If yes, a problem exists with the individual device. On switches, dimmers, and keypads, if you tap the top of the button 9 times, the bottom 9 times, and the top 9 times again (pause for a breath in between each 9 count), this will reset the device. Doing the same thing with 7, 4, and 7 will make the device’s LED flash the channel it’s on (if it’s on Channel 14, it will flash 14 times). If the channel doesn’t match the one for your system remote control and controller, the channel will need to be changed. Call Control4 Technical Support.

    • Note: For Release 1.8 and later, Zigbee Pro devices select one channel. Control4 recommends that you not change the channel; Zserver determines which channel to use automatically based on the available frequency space. Refer to the Composer Pro Software Release Update Instructions - 1.7.4 to 1.8.2 on the Control4 Knowledgebase or on the Dealer Portal for details.

  • If no, some other devices in the house may be causing interference. Power down any 2.4 GHz devices, such as microwaves and cordless phones. Continue to the next step.
  1. Will the devices identify now?
  • If yes, something in the house is causing interference. Replace it, or reset the channel on all of your devices. You cannot reset the channel on wireless dimmers, switches, etc., at this time. Call Control4 Technical Support.
  • If no, a problem exists with the controller’s radio transmitter. Call Control4 Technical Support.