Using your Neeo Remote

Basics

Turning on the remote

To turn on the remote:

Press and hold the physical power button for about three seconds. The remote powers on and displays the default room screen.

Turning off or restarting the remote

Although the remote enters a power-saving mode when not in use, you can turn off the remote when it won't be used for a long period of time to significantly extend its battery charge.

To turn off or restart the remote:

To turn off the remote, press the physical power button until the power menu opens, then tap Power off.

-OR-

Press the physical power button and hold it down for another 4 to 5 seconds after the power menu opens.
To restart the remote, tap Restart.

Using a favorite

A favorite is a device, channel, or music service that has been "favorited" to a room screen. Favorites must be set up in a T3 or T4 Series touchscreen or the Control4 mobile app, but the favorites then immediately appear on that room's screen on your Neeo Remote. To learn how to add a favorite, see Creating favorites.

To use a favorite:

Select the room to view favorites for (see "Changing rooms" below), then tap the favorite.

Tip: If the favorite you want doesn't appear on the first room screen, you can slide the screen to the left to display more of the room's favorites.

Opening the room menu

You can open a room menu to select broad categories of device controls ("experiences"), such as Watch (video) and Listen (audio and music).

To open the room menu:

On the Neeo Remote's touchscreen, tap the room menu icon (small Control4 logo) in the upper-left corner. The room menu opens.
Tap any of the experiences to open more detailed controls and selections.

Tip: The available experiences in the list depend on the devices that are set up in the selected room.

Returning to the room menu

To quickly return to the room menu from a submenu:

Press the physical Home button.

Changing rooms

To change rooms:

On the touchscreen, tap the room menu icon (small Control4 logo) in the upper-left corner. The room menu opens.
Tap Change Rooms, then tap the name of the room you want to change to.

Tip: The newly selected room becomes the default room, even after restarting the remote. You can change the room as often as you'd like.

Playing music

To play music:

On the Neeo Remote's touchscreen, tap the room menu icon (small Control4 logo) in the upper-left corner. The room menu opens.
Tap Listen.
Tap the music service to listen to, then tap the station, channel, or track to play.

-OR-

If the room has a favorite service, station, or channel set up, tap the favorite's name in the room screen.

Watching video

To watch TV or video:

On the Neeo Remote's touchscreen, tap the room menu icon (small Control4 logo) in the upper-left corner. The room menu opens.
Tap Watch, then tap the video source to watch.

-OR-

If the room has a video source favorite set up, tap the favorite's name in the room screen.

Selecting a channel

To select a specific channel:

If the channel is set up as a favorite (recommended), use the remote's touchscreen to slide to the favorites screen where the channel is listed, then tap the channel's icon.

-OR-

If the channel is not set up as a favorite, tap the Channels favorite, then tap the channel you want.

Tip: To enter a channel number directly, you can use your T3 or T4 Series touchscreen or the SR-260 universal remote control.

Turning off all media in a room

To turn off all media playing in a room:

Press the physical power button, then tap TURN OFF on the touchscreen.

Controlling lighting

To control lighting:

On the Neeo Remote's touchscreen, tap the room menu icon (small Control4 logo) in the upper-left corner. The room menu opens.
Tap Lighting, tap the fixture to change, then adjust the dimmer or tap to toggle a switch.
To use lighting scenes, after you tap Lighting, tap Lighting Scenes, then tap the scene to control it.

Controlling door locks

To control a door lock:

On the Neeo Remote's touchscreen, tap the room menu icon (small Control4 logo) in the upper-left corner. The room menu opens.
Tap Security, tap Locks & Sensors, then tap the lock to lock/unlock it.

Customizing

Adding a favorite

To add a favorite to the Neeo Remote:

The favorite must be added to the room using a T3 or T4 Series touchscreen or the Control4 mobile app. For more information, see Creating favorites.

Favorites are room specific and display in the same order on touchscreens, the Control4 mobile app, and Neeo Remote.

Tip: Although you can add up to 96 favorites to a room, that maximum number totals 16 pages of favorites on the Neeo Remote. For convenience and usability, we recommend fewer favorites than the maximum allowed.

Adding a music service

To add a music service to the Neeo Remote:

The service must be added to the room using the Add Music feature on a T3 or T4 Series touchscreen or the Control4 mobile app. For more information, see Listen basics.

Maintenance

Disconnecting the remote from your Control4 system

If your first-time setup of the Neeo Remote didn't go as planned, you can disconnect it from your Control4 system and start over. You can also disconnect the remote in order to connect it to a different Control4 system.

To disconnect the remote from your Control4 system:

Turn off the remote, then press the physical power button to turn it back on again.
While the remote is starting up, press and hold the physical BACK button until you see the prompt, “Hi, nice to meet you."

Resetting the remote to its factory defaults

Tip: This is not recommended unless you're directed to do so by your Smart Home Pro.

To reset the remote to factory settings:

Press and hold the physical power button and physical mute button while powering on, then tap OK.

Finding the remote's serial number

To find the serial number:

On the touchscreen, tap the room menu icon (small Control4 logo) in the upper-left corner. The room menu opens.
Tap Settings, then tap About and note the number after REMOTE SERIAL.

Next: Neeo Remote FAQ