legal terms of use privacy policy end user license agreement

Privacy Policy

YOUR PRIVACY MATTERS

Control4 Corporation (“Control4”, “we”, or “us”) is a leading provider of automation and networking systems for homes and businesses, offering personalized control of lighting, music, video, comfort, security, communications, and more into a unified system that enhances the daily lives of consumers. We understand that you care about how information about you is collected and used. We respect your privacy and we are committed to protecting the personal information that you share with us. This Privacy Policy describes the privacy practices of Control4 with respect to the information we collect from you, including information collected via our products, services, and the websites and apps that link to the Privacy Policy (collectively the "Sites"). In this Privacy policy, we discuss the types of information Control4 collects, how we collect it, how we use it, and the options you have to manage or restrict the collection and use of your personal information. Please note that when we talk about “personal information” in this Privacy Policy, we mean information that relates to an identified or identifiable natural person.

By using Control4's products, services, or Sites you signify your acceptance of Control4’s collection and use of your personal information in the manner and for the purposes described herein. If you do not agree to Control4’s collection or intended use of your information, you may use one or more of the methods described in this Privacy Policy to opt out of the specific type of collection or use of your information. If you feel that these methods are insufficient to alleviate your concerns, or if the nature of the products and/or services we provide requires collection and use of information in a way that you object to, you may refrain from the use of our products, services, or Sites, or otherwise refrain from providing Control4 with the personal information you do not wish us to have.

COLLECTION OF INFORMATION

Control4 may collect information about you any time you are in contact with Control4, its products, services, or Sites, as further described below. Control4 may share this personal information with our subsidiaries and data processors (and vice versa) but only for purposes consistent with this Privacy Policy.

Information You Provide

We may ask you to provide personal information when you visit our Sites, use our products, register for a program or service, subscribe to a newsletter, respond to a survey, fill out a form, or in connection with other resources or services we make available to you from time to time. We may ask you for the following types of information from time to time: your name, employer, title or position, email address, mailing address, phone number, credit card or financial information, and other personal information applicable to our legitimate interests. Additionally, we may request information about the Control4 products you use or third-party products connected to your Control4 system, such as model or serial numbers. In the case of a technical issue with a product, we may also collect information relating to a support or service incident. We do not intentionally collect any sensitive personal information relating to your health or medical history, racial or ethnic origins, political or religious beliefs, or sexuality; please do not provide any of these types of information to us.

Information Collected Automatically

To track how users are interacting with our Sites and improve performance , we may collect information during your visits to our Sites through our automatic data collection tools, which may include web beacons, cookies, embedded web links, pixel tags, and other commonly used information-gathering tools, as further described below. Some of these tools are necessary to the functionality of our Sites, while others help us make your visit to our Sites more efficient by providing you with a customized experience and recognizing you when you return. Control4 maintains its own pages on many social networking sites, and we may also collect information from you when you interact with our social networking pages.

Use of Cookies and Other Web Tracking Technologies

A "cookie" is a small piece of data stored on a user's device. When you visit the Sites, Control4 may place "cookies" on your device which allows us to compile information about Sites usage and to recognize you when you visit the Sites again. In addition, we use pixel tags "tiny graphic images " to tell us what parts of our Sites our users have visited or to measure the effectiveness of searches performed on our Sites. Pixel tags also enable us to send email messages in a format that users can read and tell us whether emails have been opened to help assure that we're only sending messages that are of interest to our users. If you subsequently provide us with your personal information, such as your email address, we may associate our cookies and tags with that information.

Like many other companies, we use third-party partners to analyze data you provide to us or that we collect about your browsing behavior when you visit our Sites. Our Sites may include tracking technology from Flurry Analytics, Google Analytics, Pardot, Rakuten Marketing, and other similar technologies. These tools provide us with analytical information, reports, and analysis about the use of our Sites and may record the internet protocol (IP) address used to connect your device to the Internet, the type of device and operating system you are using, your general geographic information, as well as events that occur within our Site, such as the page that led you to our Sites, how often you visit pages within our Sites and other data related to the use of our Sites. We may also use these tools to create more targeted experiences or marketing messages and to help serve content that is relevant to you. For more information about these services, the related privacy policies and options available to you, please visit the websites of our analytics service providers listed above. If you wish to avoid Control4’s use of these analytics services on our Sites, you may use any opt-out mechanisms provided by our analytics providers and/or actively manage the settings on your browser or mobile device to delete or disable cookies and other tracking/recording tools. In addition, certain jurisdictions require companies to provide the ability for users to refuse the use of certain types of cookies that are not strictly necessary to the functionality of the site; accordingly, we have modified our Sites to enable such users to opt out of the placement of cookies that are not strictly necessary to the functionality of the Sites altogether.

In some of our email messages we use a "click-through URL" linked to content on the Sites. When a user clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our communications. If you prefer not to be tracked this way, simply avoid clicking text or graphic links in our email messages.

Do Not Track Features

We want you to be aware that while some web browsers may let you enable a "do not track" feature within the browser itself that sends signals to the websites you visit in the browser, but our Sites cannot respond to "do not track" signals at this time. Note that this is different than blocking or deleting cookies, as browsers with a "do not track" feature enabled may still accept cookies. The only way to completely opt out of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device to delete and disable cookies and other tracking/recording tools.

Information Collected through our Products

The collection of some data, including personal information, may be necessary to the functionality of your Control4 automation and networking systems. Before you or your designated representative initially configure your Control4 products, we may require you to accept our End User License Agreement (EULA) and Terms of Use (which can be found at https://www.control4.com/legal/terms-of-use). When you install our products and systems, we receive information that you or your authorized installer inputs into your configuration project file which may include: the model and serial numbers of the Control4 products installed; the version and type of any software installed; the type of third-party devices services you integrate, including any usernames and passwords that you input; the names of the rooms where you have connected devices; your zip code or time zone; and other information about your configuration. Some of our products also allow us to automatically receive data related to the functionality and use of the system, such as the time, frequency, and type of use of the various components your system, a history of your device settings including any adjustments you make, data from any sensors built into the Control4 system or the products you integrate into the system, and the type of media player you are using. This project--specific data may be stored along with any account information you provide when you set up an account with Control4 including your email and other contact information. We use this information to help us customize our communications to you, troubleshoot problems with your system or account, and to improve the functionality of our products. More importantly, we use this information to provide the core functionality of your automation system. By way of example, depending on how you’ve configured your Control4 system:

  • We use your zip code to determine the sunrise and sunset in your area in order to adjust thermostats or to open or close blinds at the appropriate times of day;
  • If you’ve turned off all the lights in the house and locked the doors but the garage door is still open, we can send you a message asking you if you intended to leave the garage door open, and give you the option to close it remotely;
  • We may use usage information from one system to trigger the automatic action of another, for example, when you arm your alarms system, all your doors will automatically lock as well;
  • Our network management software available in our Pakedge branded networking gear includes self-healing functionality that detects and remedies certain networking issues and may also allow your authorized independent dealer or integrator to monitor your network’s availability and functionality and to troubleshoot issues remotely; and
  • If you subscribe to our 4Sight services, you can access all your connected devices remotely.

WHY WE COLLECT INFORMATION

Control4 may collect and use your information for the following purposes:

  • To provide you with the products and services you purchase;
  • To enable the functionality of your automation system and to personalize and customize your home automation experience;
  • To provide you the content on our Sites;
  • To improve customer service and respond to requests; information you provide helps us respond to your service requests and support needs more efficiently and enables us to contact you in response to your requests for product information and support;
  • To register your system. Note that we often first receive our end users’ information through the registration of our systems which is often facilitated by the end user’s authorized installation contractor;
  • To share with independent dealers that sell and service Control4 products in your geographical area. You may provide us your information for the purpose of obtaining quotes from an authorized independent dealer of our products. We don’t typically sell our products directly to our end users, so it is important that you have access to authorized dealers to be able to purchase our products, and in these instances, we may share the information with certain independent dealers of Control4 products, but note that you may always contact us to change or remove any particular dealer as your registered dealer;
  • To improve our products and services;
  • To process orders, warranty claims and payments from our users, dealers ,and distributors;
  • To run promotions, contests, surveys, or similar features;
  • To conduct market research about our users to improve our marketing campaigns, content on our Sites, and display personalized ads to you on the internet, including by using services provided by our service providers as described above under “Collection of Information”;
  • To allow our technical support personnel or your registered independent dealer to remotely troubleshoot problems with your network or other control systems;
  • To contact you by telephone to discuss your account or respond to requests and questions;
  • To send you periodic emails. We may use email addresses provided to us to send information and updates pertaining to accounts, purchases, or products. It may also be used to respond to inquiries and requests. If you opt-in to our mailing lists, you will also receive emails that may include company news, newsletters, surveys, updates, related product or service information, and the like; and
  • For other purposes based on your consent.

We may also use information in the aggregate to understand how our visitors and customers as a group use the resources provided on our Sites and improve our products. We may also share aggregated, non-personally identifiable information publicly and with our partners.

We are committed to comply with applicable laws, and where required we will always obtain your consent to the use of your personal information. Other processing of your personal information outside of a consent requirement in law will be solely for our legitimate interest. You can withdraw your consent or object to receiving further marketing information at any time as provided in our communications or as described below, in the Section entitled “Withdrawing Consent.”

HOW WE PROTECT YOUR PERSONAL INFORMATION

Your personal information and project data files are stored on Control4’s servers and the dedicated servers of companies we hire to provide us with processing and storage services. Control4 continuously evaluates threat and vulnerability data to further understand cyber-security risk. Based on available information Control4 may adjust its approach to further defend your data. Control4 takes precautions including industry-standard administrative, technical, and physical measures that are designed to safeguard the personal information collected from visitors and customers against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. When you enter personal information on our forms, we encrypt this data using SSL or other technologies. These technologies are designed to protect the confidentiality of your personal information when it's transmitted over the Internet. Notwithstanding all of our efforts, no security controls are 100% effective and Control4 cannot guarantee that third parties will never be able to defeat the security measures or use your personal information for improper purposes. In the event that your personal information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised, and take other steps in accordance with applicable law.

WHEN WE DISCLOSE YOUR PERSONAL INFORMATION

Generally

Your personal information may be shared with our agents, subsidiaries, and affiliates who are obligated to safeguard it in accordance with this Privacy Policy. There are also times when Control4 makes certain personal information about you available to companies that help support our business or that provide products and services to you on our behalf. These companies may use your personal information only to assist us accomplish one or more of the purposes for which we collected the information as set forth herein. For example, these partners may help us process information or credit card payments, sell and deliver products to you, fulfill orders, manage or host customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. Be assured, however, that Control4 does not sell or rent your personal information to spammers or other third-party marketers for their own use.

In addition, since most of our products are not typically sold to end users directly, you may request via our website or otherwise that we provide certain information to one or more of the independent dealer/installers serving your geographical area. When you create an account on our website or register your system with us, you can select an independent dealer as your Dealer of Record and allow them to access to your account or automation system on your behalf. If you wish to change your Dealer of Record or restrict access to your system, you can do so by logging into your account at https://my.control4.com or calling Control4’s Customer Advocacy team at 801-523-3100.

In Connection with an Acquisition

Control4 may transfer its database, including personal information contained therein, to a third party who acquires all or substantially all of the assets or stock of Control4 or one of its business units, whether by merger, acquisition, reorganization, or otherwise subject to the terms of this Privacy Policy continuing to apply to any personal information that is transferred to the purchaser. If this occurs, the purchaser will have certain legal requirements to continue to protect your personal information, including for example an ongoing obligation to either continue to abide by the principles of the EU-U.S. Privacy Shield, General Data Protection Reclamation (“GDPR”) and other relevant privacy regulations, or to delete the applicable data altogether.

In Connection with Legal Process or Investigation

Control4 may also disclose your personal information to a third party if required to do so by law or if, in good faith, Control4 believes that such action is necessary or in our legitimate interest to: (i) comply with the law or with legal process or to the extent required to protect national security; (ii) protect and defend legal rights; (iii) prevent fraud; (iv) protect against abuse, misuse, or unauthorized use of Control4's products or services; (v) protect the personal safety or property of personnel, users, or the public; or, (vi) conduct required audits or corporate due diligence. In all such cases, Control4 balances any legitimate interest it has in the disclosure of your data for such processing activities against your fundamental rights and freedoms which require protection.

CHILDREN'S PRIVACY

Protecting the privacy of the very young is especially important to Control4. For that reason, and in accordance with the Children's Online Privacy Protection Act, we never collect or maintain information at the Sites from those we actually know are under 13, and no part of the Sites is structured to attract anyone under 13.

INTERNATIONAL VISITORS AND THE PRIVACY SHEILD FRAMEWORK

If you are accessing our Sites from regions of the world with laws governing data collection and use that differ from U.S. law, please note that your personal data will be transferred to the United States and by providing your personal data you consent to this transfer.

Control4 complies with the EU-U.S. Privacy Shield Framework, which was developed by the U.S. Department of Commerce and the European Commission to allow companies to comply with EU data protection requirements when transferring personal data from the European Union to the United States, including assuming liability for the onward transfer of personal information received from individuals located in the EU to third parties that are not in accordance with this Framework. We also adhere to the Swiss-U.S. Privacy Shield Framework regarding Personal Information transferred from Switzerland to Control4 in the U.S. As such, Control4 is subject to the investigatory and enforcement power of the Federal Trade Commission. If there is a conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield Principles and to view Control4's Privacy Shield certification status, visit https://www.privacyshield.gov. If you have any questions or concerns regarding our compliance with the Privacy Shield program, you may contact us at dpo@control4.com. We will respond to any complaint received within 40 days. If you have an issue that cannot be resolved by contacting Control4 and working through Control4’s internal dispute resolution process, you may, under certain conditions, invoke binding arbitration for complaints regarding Privacy Shield. (For additional information on the conditions to submit a claim to see https://www.privacyshield.gov). Any Privacy Shield related claim that is eligible for binding arbitration may be submitted to JAMS at no cost to you and will be governed by the JAMS International Arbitration Rules, which are accessible on the JAMS website at https://www.jamsadr.com/international-arbitration-rules/.

THIRD PARTY LINKED WEBSITES

The Sites contain links to other websites. Please be aware that Control4 is not responsible for the privacy practices of such other websites. Control4 encourages you to be aware when you leave the Sites and to read the privacy statements of each website you visit. While Control4 carefully chooses the websites to which it agrees to link, this Privacy Policy applies only to information collected on our Sites, and we are not responsible for the privacy policies, practices or acts or omissions of any third-party websites.

ACCESSING AND UPDATING YOUR INFORMATION OR OPTING OUT COMMUNICATIONS FROM CONTROL4

Control4 takes reasonable steps to ensure that your personal information we process is accurate, complete and current by using the most recent information provided to us. We respect the rights you may have under certain laws and circumstances to:

  • Be provided with a copy of your personal information held by us;
  • Request the correction or deletion of your personal information held by us; or
  • Request that your personal information be transferred to a third party.

If you wish to make a request related to your personal information, please contact Control4 as follows:

Control4 Corporation
Attention: Data Privacy Officer
11734 S. Election Road
Salt Lake City, UT 84020
Email: dpo@control4.com

At various locations on our Sites or social media pages, you have the option to opt in to receive general communications from Control4. If you opt in, you may change your mind at any time and tell us that you do not wish to receive these general messages by (i) clearly following the "unsubscribe" instructions at the bottom of any email you receive, or (ii) sending an email to dpo@control4.com. You may also contact Control4 at the above address to opt out of our sharing your information with any third party, however such a request may impair your system’s functionality or our ability to provide you with certain services. In addition, please note that you may modify communication preferences directly by updating your account settings at my.control4.com.

WITHDRAWING CONSENT

You may withdraw consent to the collection of your personal information. If you would like to withdraw your consent of our processing of your personal information, please send an email to dpo@control4.com. Please note that If you choose to withdraw your consent to the use or sharing of your personal information for the purposes set out herein, the functionality of your Control4 products, system or our Sites may be impaired, or it may not work at all.

Please note that in some instances, we may need to retain certain information to carry out legal obligations.

CHANGES

Our Privacy Policy may change from time to time, but we will not reduce the level of protection of your personal information collected pursuant to a previous version of this Privacy Policy without your consent. We will post any changes to our Privacy Policy on this page, changing the effective date. We encourage you to periodically review our Privacy Policy for the latest information on our privacy practices. For new users, the changes or updates will become effective upon posting. For existing users, the changes or updates will become effective 30 days after posting.

QUESTIONS OR CONCERNS

If you have any questions or concerns about this Privacy Policy or your information, please email our Data Protection Officer at dpo@control4.com.

Effective as of May 25, 2018