YOUR PRIVACY MATTERS
COLLECTION OF INFORMATION
Information You Provide
We may ask you to provide personal information when you visit our Sites, use our products, register for a program or service, subscribe to a newsletter, respond to a survey, fill out a form, or in connection with other resources or services we make available to you from time to time. We may ask you for the following types of information from time to time: your name, employer, title or position, email address, mailing address, phone number, credit card or financial information, and other personal information applicable to our legitimate interests. Additionally, we may request information about the Control4 products you use or third-party products connected to your Control4 system, such as model or serial numbers. In the case of a technical issue with a product, we may also collect information relating to a support or service incident. We do not intentionally collect any sensitive personal information relating to your health or medical history, racial or ethnic origins, political or religious beliefs, or sexuality; please do not provide any of these types of information to us.
Information Collected Automatically
To track how users are interacting with our Sites and improve performance , we may collect information during your visits to our Sites through our automatic data collection tools, which may include web beacons, cookies, embedded web links, pixel tags, and other commonly used information-gathering tools, as further described below. Some of these tools are necessary to the functionality of our Sites, while others help us make your visit to our Sites more efficient by providing you with a customized experience and recognizing you when you return. Control4 maintains its own pages on many social networking sites, and we may also collect information from you when you interact with our social networking pages.
A "cookie" is a small piece of data stored on a user's device. When you visit the Sites, Control4 may place "cookies" on your device which allows us to compile information about Sites usage and to recognize you when you visit the Sites again. In addition, we use pixel tags "tiny graphic images " to tell us what parts of our Sites our users have visited or to measure the effectiveness of searches performed on our Sites. Pixel tags also enable us to send email messages in a format that users can read and tell us whether emails have been opened to help assure that we're only sending messages that are of interest to our users. If you subsequently provide us with your personal information, such as your email address, we may associate our cookies and tags with that information.
Like many other companies, we use third-party partners to analyze data you provide to us or that we collect about your browsing behavior when you visit our Sites. Our Sites may include tracking technology from Flurry Analytics, Google Analytics, Pardot, Rakuten Marketing, and other similar technologies. These tools provide us with analytical information, reports, and analysis about the use of our Sites and may record the internet protocol (IP) address used to connect your device to the Internet, the type of device and operating system you are using, your general geographic information, as well as events that occur within our Site, such as the page that led you to our Sites, how often you visit pages within our Sites and other data related to the use of our Sites. We may also use these tools to create more targeted experiences or marketing messages and to help serve content that is relevant to you. For more information about these services, the related privacy policies and options available to you, please visit the websites of our analytics service providers listed above. If you wish to avoid Control4’s use of these analytics services on our Sites, you may use any opt-out mechanisms provided by our analytics providers and/or actively manage the settings on your browser or mobile device to delete or disable cookies and other tracking/recording tools. In addition, certain jurisdictions require companies to provide the ability for users to refuse the use of certain types of cookies that are not strictly necessary to the functionality of the site; accordingly, we have modified our Sites to enable such users to opt out of the placement of cookies that are not strictly necessary to the functionality of the Sites altogether.
In some of our email messages we use a "click-through URL" linked to content on the Sites. When a user clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our communications. If you prefer not to be tracked this way, simply avoid clicking text or graphic links in our email messages.
Do Not Track Features
We want you to be aware that while some web browsers may let you enable a "do not track" feature within the browser itself that sends signals to the websites you visit in the browser, but our Sites cannot respond to "do not track" signals at this time. Note that this is different than blocking or deleting cookies, as browsers with a "do not track" feature enabled may still accept cookies. The only way to completely opt out of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device to delete and disable cookies and other tracking/recording tools.
Information Collected through our Products
- We use your zip code to determine the sunrise and sunset in your area in order to adjust thermostats or to open or close blinds at the appropriate times of day;
- If you’ve turned off all the lights in the house and locked the doors but the garage door is still open, we can send you a message asking you if you intended to leave the garage door open, and give you the option to close it remotely;
- We may use usage information from one system to trigger the automatic action of another, for example, when you arm your alarms system, all your doors will automatically lock as well;
- Our network management software available in our Pakedge branded networking gear includes self-healing functionality that detects and remedies certain networking issues and may also allow your authorized independent dealer or integrator to monitor your network’s availability and functionality and to troubleshoot issues remotely; and
- If you subscribe to our 4Sight services, you can access all your connected devices remotely.
WHY WE COLLECT INFORMATION
Control4 may collect and use your information for the following purposes:
- To provide you with the products and services you purchase;
- To enable the functionality of your automation system and to personalize and customize your home automation experience;
- To provide you the content on our Sites;
- To improve customer service and respond to requests; information you provide helps us respond to your service requests and support needs more efficiently and enables us to contact you in response to your requests for product information and support;
- To register your system. Note that we often first receive our end users’ information through the registration of our systems which is often facilitated by the end user’s authorized installation contractor;
- To share with independent dealers that sell and service Control4 products in your geographical area. You may provide us your information for the purpose of obtaining quotes from an authorized independent dealer of our products. We don’t typically sell our products directly to our end users, so it is important that you have access to authorized dealers to be able to purchase our products, and in these instances, we may share the information with certain independent dealers of Control4 products, but note that you may always contact us to change or remove any particular dealer as your registered dealer;
- To improve our products and services;
- To process orders, warranty claims and payments from our users, dealers ,and distributors;
- To run promotions, contests, surveys, or similar features;
- To conduct market research about our users to improve our marketing campaigns, content on our Sites, and display personalized ads to you on the internet, including by using services provided by our service providers as described above under “Collection of Information”;
- To allow our technical support personnel or your registered independent dealer to remotely troubleshoot problems with your network or other control systems;
- To contact you by telephone to discuss your account or respond to requests and questions;
- To send you periodic emails. We may use email addresses provided to us to send information and updates pertaining to accounts, purchases, or products. It may also be used to respond to inquiries and requests. If you opt-in to our mailing lists, you will also receive emails that may include company news, newsletters, surveys, updates, related product or service information, and the like; and
- For other purposes based on your consent.
We may also use information in the aggregate to understand how our visitors and customers as a group use the resources provided on our Sites and improve our products. We may also share aggregated, non-personally identifiable information publicly and with our partners.
We are committed to comply with applicable laws, and where required we will always obtain your consent to the use of your personal information. Other processing of your personal information outside of a consent requirement in law will be solely for our legitimate interest. You can withdraw your consent or object to receiving further marketing information at any time as provided in our communications or as described below, in the Section entitled “Withdrawing Consent.”
HOW WE PROTECT YOUR PERSONAL INFORMATION
Your personal information and project data files are stored on Control4’s servers and the dedicated servers of companies we hire to provide us with processing and storage services. Control4 continuously evaluates threat and vulnerability data to further understand cyber-security risk. Based on available information Control4 may adjust its approach to further defend your data. Control4 takes precautions including industry-standard administrative, technical, and physical measures that are designed to safeguard the personal information collected from visitors and customers against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. When you enter personal information on our forms, we encrypt this data using SSL or other technologies. These technologies are designed to protect the confidentiality of your personal information when it's transmitted over the Internet. Notwithstanding all of our efforts, no security controls are 100% effective and Control4 cannot guarantee that third parties will never be able to defeat the security measures or use your personal information for improper purposes. In the event that your personal information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised, and take other steps in accordance with applicable law.
WHEN WE DISCLOSE YOUR PERSONAL INFORMATION
In addition, since most of our products are not typically sold to end users directly, you may request via our website or otherwise that we provide certain information to one or more of the independent dealer/installers serving your geographical area. When you create an account on our website or register your system with us, you can select an independent dealer as your Dealer of Record and allow them to access to your account or automation system on your behalf. If you wish to change your Dealer of Record or restrict access to your system, you can do so by logging into your account at https://my.control4.com or calling Control4’s Customer Advocacy team at 801-523-3100.
In Connection with an Acquisition
In Connection with Legal Process or Investigation
Control4 may also disclose your personal information to a third party if required to do so by law or if, in good faith, Control4 believes that such action is necessary or in our legitimate interest to: (i) comply with the law or with legal process or to the extent required to protect national security; (ii) protect and defend legal rights; (iii) prevent fraud; (iv) protect against abuse, misuse, or unauthorized use of Control4's products or services; (v) protect the personal safety or property of personnel, users, or the public; or, (vi) conduct required audits or corporate due diligence. In all such cases, Control4 balances any legitimate interest it has in the disclosure of your data for such processing activities against your fundamental rights and freedoms which require protection.
Protecting the privacy of the very young is especially important to Control4. For that reason, and in accordance with the Children's Online Privacy Protection Act, we never collect or maintain information at the Sites from those we actually know are under 13, and no part of the Sites is structured to attract anyone under 13.
INTERNATIONAL VISITORS AND THE PRIVACY SHEILD FRAMEWORK
If you are accessing our Sites from regions of the world with laws governing data collection and use that differ from U.S. law, please note that your personal data will be transferred to the United States and by providing your personal data you consent to this transfer.
THIRD PARTY LINKED WEBSITES
ACCESSING AND UPDATING YOUR INFORMATION OR OPTING OUT COMMUNICATIONS FROM CONTROL4
Control4 takes reasonable steps to ensure that your personal information we process is accurate, complete and current by using the most recent information provided to us. We respect the rights you may have under certain laws and circumstances to:
- Be provided with a copy of your personal information held by us;
- Request the correction or deletion of your personal information held by us; or
- Request that your personal information be transferred to a third party.
If you wish to make a request related to your personal information, please contact Control4 as follows:
Attention: Data Privacy Officer
11734 S. Election Road
Salt Lake City, UT 84020
At various locations on our Sites or social media pages, you have the option to opt in to receive general communications from Control4. If you opt in, you may change your mind at any time and tell us that you do not wish to receive these general messages by (i) clearly following the "unsubscribe" instructions at the bottom of any email you receive, or (ii) sending an email to firstname.lastname@example.org. You may also contact Control4 at the above address to opt out of our sharing your information with any third party, however such a request may impair your system’s functionality or our ability to provide you with certain services. In addition, please note that you may modify communication preferences directly by updating your account settings at my.control4.com.
You may withdraw consent to the collection of your personal information. If you would like to withdraw your consent of our processing of your personal information, please send an email to email@example.com. Please note that If you choose to withdraw your consent to the use or sharing of your personal information for the purposes set out herein, the functionality of your Control4 products, system or our Sites may be impaired, or it may not work at all.
Please note that in some instances, we may need to retain certain information to carry out legal obligations.
QUESTIONS OR CONCERNS
Effective as of October 1, 2018