Troubleshooting media

The following table lists troubleshooting problems with Control4 system media.

Symptom

Possible problems and solutions

DVDs not showing up in the disc changer

Ensure that you have a serial disc changer. Only bi-directionally-controlled serial disc changers can scan media.

 

If you have a serial disc changer, see the following:

 

1. Ensure that music is added and scanned

2. Check these sections:

“Setting up media stored on a disc changer”

“Connecting rooms”

“Testing control and AV connections”

“Connecting a device to the network”

Cannot play music or music channels not appearing in the Navigators

If music is not running, see the following:

 

1. Ensure that the Navigator is connected to Director. See Composer Pro Getting Started.

2. Ensure that a room is appearing on the Navigator. If not, click the room and change the room to one that can play music.

3. Ensure that music is added and scanned. See:

“Connecting rooms”

“Testing control and AV connections”

“Connecting a device to the network”

4. Refresh the Navigators. See the Composer Pro Getting Started.