Using the Communication agent

The Communication agent lets you configure the DS2 Door Stations and T3 Touch Screens (supports audio and video intercom) so that the Control4 system acknowledges the Intercom system and can communicate with it.

The Control4 Intercom app requires that the Communication agent is added into the system.

Note: The Control4 Intercom app is currently in a beta testing state.

Important: See Communication Agent Wizard and Migration Process on the Knowledgebase before using this agent to see if additional steps are required to add and use the Communication agent.

Note: This agent also lets you configure the intercom to allow third-party devices (External Devices) for multi-dwelling units (MDUs). This functionality requires additional training and hardware not covered in this document.

With the Communication agent, you can send calls to multiple touch screens, monitor a room, and other controls.

Examples:

  • If you have an elderly parent living in their own home, you can create a macro and assign it to a keypad button. If your family member is in stress, they simply press the keypad button to notify you that something is wrong.
  • Create a “Good Night” setting where all touch screens in the house can be set to “Do Not Disturb” when it’s time to go to sleep.
  • Monitor your kids’ rooms after they’ve gone to bed to ensure that they’re going to sleep when they should.
  • Receive calls from the door station to your Control4 Intercom app.
  • Call from the Control4 Intercom app to the touch screen to speak to your kids at home.

Notes: (1) Broadcasting does not work in a room that’s being monitored if that room is in Monitor Mode. When in Monitor Mode, you will not want the person in that room to be disturbed, for example, a sleeping child. (2) Before you use Intercom with touch screens connected over Wi-Fi, make sure your Wi-Fi router is set to allow multicasting. Some routers do not allow multicasting.

Prerequisites

  • Controller
  • T3 Touch Screens
  • Communication agent (see below)

Note: Use of the Control4 Intercom app requires an active 4Sight license.

To set up the Communication agent:

  1. Click the Agents view.
  1. In the Agents pane, select Communication. If the Communication has not been added already, click Add, highlight Communication in the list, and click OK.