Troubleshooting dimmers, switches, and keypads

The following table lists troubleshooting problems with Control4 system dimmers, switches, and keypads.

Symptom

Possible problems and solutions

Dimmers, switches, or keypads are

not behaving correctly

1. Reboot. Try rebooting the device by tapping the top button 15 times. On the 6-Button Keypad, this is the top left button. This action reboots the device, but does not clear programming associated with the device.

2. Reset.

a. Tap the top button 5 times.

b. Tap the bottom button 5 times.c. Tap the top button again 5 times. If you are using the 6-Button Keypad, this is the top left and bottom left button. This clears all your network connections.

d. Go back into the Connections view > Network tab, and identify the device again after resetting.