System Diagnostics uses

Possible uses of the System Diagnostic tool include:

• Viewing controller performance information:

• CPU usage

• CPU usage history

• Memory usage

• Memory usage history

• Processes running

• Viewing controller networking information:

• Network type

• Connection status

• MAC address

• IP address

• Subnet mask

• Gateway

• DHCP status

• DNS server information

• View system information

• Viewing system information:

• Detailed lower-level information about the devices listed

• Viewing logging information:

• When troubleshooting a problem that is reproducible, use the System Diagnostics tool to capture logged information while reproducing the problem to email to Control4 Technical Support.

• When troubleshooting a problem that is not reproducible, connect the controller, enable logging, and allow the logging to continue running for a specified period of time to capture the problem. The logs are then captured and emailed to Control4 Technical Support.

Use the Control4 Composer Pro System Diagnostics tool to view, monitor, and troubleshoot a Control4 system. The diagnostics information is organized into four tabs:

• Controller Performance
• Controller Networking
• System Info
• Logging

To access the System Diagnostics tool:

1. Start Composer Pro and connect to a Director.

2. On the menu bar, click Tools menu, then click System Diagnostics. The tool is available over a LAN connection using remote access.
3. Use the tool to diagnose problems on your own, or capture and send information to Control4 Technical Support.