Guidelines for updating a Control4 system

Use these guidelines to update a Control4 system.

IMPORTANT! Before you begin any update, check the Dealer Portal for any Release Notes, Read This First, or upgrade documents associated with the update and the release. Read those documents first.

Note: The update behavior and steps for various releases differs. Make sure you review any documentation associated with the release before you begin your updates.

Follow these important guidelines for updating Composer Pro:

  • Back Up Your Project. If you have a project in an earlier version of Composer, back it up before you update.
  • Verify the Network Connections. Update Manager requires an active network connection to function properly. Ensure that the network connection is up and working prior to performing the upgrade.
  • Update Errors. If you notice any errors during the update process in the Update Manager’s output pane, take note of the error message, and follow instructions provided at “Troubleshooting the Upgrade Process.”

    • IMPORTANT! You cannot have both connection methods identified on the system. Remove the network connection to ZigBee and identify it again using the Ethernet connection.

  • Power On. Ensure that the power state of all devices is On. You can verify that all devices are online from the Network Tools page.
  • Know When the Update is Completed. When upgrading the Control4 controller running Director, you are disconnected from Composer Pro and streaming audio stops.
  1. After this occurs, restart Composer Pro and reconnect to the system.
  1. Go to Tools > Update Manager and watch the update process.
  1. Also, go to Tools > Network to ensure that everything is connected. If it is not connected, it cannot update that firmware.
  1. After Update Manager indicates that it is completed (you may see a message like “Finished site update attempt,” all the IP devices on the system are now updated. This does not include Zigbee devices or hybrid devices (containing both IP and Zigbee).
  1. Go to Tools > Network Tools to view the firmware versions to ensure they are updated to this release.

    2. Tip: Be patient. In cases where the Zigbee mesh is moved, it can take up to five minutes for all connections to be re-established.