Add new Intercom group

An Intercom group is a set of Intercom-supported touch screens identified by a specific group name. This saves time when you want to send a call to a group of people.

To add an Intercom group:

1. Select Communication in the Agents pane. Then in the Intercom Groups pane, click New.

2. Name the Intercom group, and click Add. Example: “John’s Group.”

3. Add the devices to the new group (see “Local Devices Tab” below).