TROUBLESHOOTING

RESETTING TO FACTORY DEFAULTS

To reset the VDB back to factory default settings:

Press the button on the VDB 13 times within 5 seconds. A recording tells you to "Cycle power to reset to factory defaults."
The LED on the VDB alternates quickly flashing white and blue.
Reboot the VDB by taking it off the metal bracket or by powering off the doorbell transformer within 60 seconds.
After powering the VDB on, the VDB will reset to factory defaults.
If the VDB is not power cycled within 60 seconds, the VDB returns to normal operation.

To reset the network settings on the VDB:

Press the button on the VDB 9 times within 5 seconds. A recording tells you to "Cycle power to reset network."
The LED on the VDB alternates slowly flashing white and blue.
Reboot the VDB by taking it off the metal bracket or by powering off the doorbell transformer within 60 seconds.
After powering the VDB on, the VDB will reset network settings.
If the VDB is not power cycled within 60 seconds, the VDB returns to normal operation.

A strong Wi-Fi at the location of the VDB is required for reliable performance. Recommended signal strength is -65 dbm or better.

To view signal strength in Composer Pro:

Open Composer Pro and click on the VDB in System Design.
In Settings > Details, verify the signal is -65 dbm or better. (RSSI closer to 0 is better).

Tip: Wi-Fi signal strength can also be viewed in OvrC.

White	Connected to network
White fading in and out	Connecting
Blue	Not connected to network
Blue and white flashing quickly	Factory reset
Blue and white flashing slowly	Network reset

For information and setup topics for the Chime Video Doorbell, visit the Tech Community.

To review regulatory information for your particular Control4 products, see the information located on the Control4 website at ctrl4.co/reg.

Visit ctrl4.co/warranty for details.