TROUBLESHOOTING

RESETTING TO FACTORY DEFAULTS

To reset the VDB back to factory default settings:

  1. In the driver Actions tab, click on Factory Reset.
  2. Choose Yes or No on the Keep Network Settings? dialogue, and click OK.

OR

  1. Press the button on the VDB 13 times within 5 seconds. A recording tells you to "Cycle power to reset to factory defaults."
  2. The LED on the VDB alternates quickly flashing white and blue.
  3. Reboot the VDB by taking it off the metal bracket and disconnecting the Ethernet cable or by powering off the PoE source within 60 seconds.
  4. Leave the VDB powered off for at least 5 seconds. Power on the VDB, and the VDB will reset to factory defaults.
  5. If the VDB is not power cycled within 60 seconds, the VDB returns to normal operation.

RESETTING NETWORK SETTINGS

To reset the network settings on the VDB:

  1. Press the button on the VDB 9 times within 5 seconds. A recording tells you to "Cycle power to reset network."
  2. The LED on the VDB alternates slowly flashing white and blue.
  3. Reboot the VDB by taking it off the metal bracket and disconnecting the Ethernet cable or by powering off the PoE source within 60 seconds.
  4. Leave the VDB powered off for at least 5 seconds. Power on the VDB, and the VDB will reset network settings.
  5. If the VDB is not power cycled within 60 seconds, the VDB returns to normal operation.

LED STATUS INFORMATION

White Connected to network
White fading in and out Connecting
Blue Not connected to network
Blue and white flashing quickly Factory reset
Blue and white flashing slowly Network reset

 

MORE INFORMATION

For information and setup topics for the Chime Video Doorbell, visit the Tech Community.

REGULATORY AND SAFETY INFORMATION

To review regulatory information for your particular Control4 products, see the information located on the Control4 website at ctrl4.co/reg.

WARRANTY

Find details of this product's 2-Year Limited Warranty at snapav.com/warranty, or request a paper copy from Customer Service at (866) 424-4489. Find other legal resources, such as regulatory notices and patent information, at snapav.com/legal.